You can request a return within 7 days of receiving your package if the following conditions are met:

1. Pierced Jewelry:
Earrings are considered pierced jewelry and cannot be tried on due to hygiene reasons. Items must be returned with the tamper-proof "raia" seal on the packaging intact.

2. Rings, Necklaces, and Bracelets:
These items are protected with a static film or product tags. Ensure the static film and tags are neither removed nor damaged during trials. Returns will only be accepted if they are in their original condition.

3. Packaging and Accessories:
All accompanying items, such as original packaging, velvet pouches, resealable bags, and complimentary items (e.g., silver polishing cloths), must be returned in clean, unopened, and undamaged condition.

Returns will not be processed if:

• The tamper-proof seal on the packaging has been broken.
• The protective film or product tags have been removed or show signs of damage.
• Any part of the packaging or accessories is missing, opened, or damaged.

If the return does not meet these standards, the refund request will be declined, and the product will not be returned to the customer.

In some exceptional cases, at our sole discretion, partial or full refunds may be issued, even if the return does not meet all the above criteria.

To initiate a return:

1. Verify Eligibility: Confirm that the item meets the return criteria listed above.

2. Submit a Request: Go to the Return & Refund section on our website and log in with your order details (order number, email, or phone number).

3. Approval Notification: Once your request is approved, you will receive an email with a pre-paid return label.

4. Package the Item: Use the original packaging to securely pack the item. Ensure proper handling to prevent any damage during transit.

5. Shipping: Arrange for courier pickup using the pre-paid label or ship the package through your preferred provider at your own expense.

6. Inspection: Upon receiving the return, our team will inspect the item. If eligible, the refund will be processed within 3–5 business days.

Free Returns: If the final purchase amount (after returns) still qualifies for free shipping, the return shipping fee is waived.

Paid Returns: If the return reduces the order value below the free shipping threshold, the original shipping fee will be deducted from the refund.

• For online payments: Refunds will be credited to the original payment method within 1–15 business days.
• For COD payments: Refunds will be issued as a gift card sent to your registered email within 24 hours of approval.

If you have any questions about our return policy or need help with the process, feel free to contact our customer service team via WhatsApp or email: care@langchaotrading.com