Payment Guidelines
We strive to make your shopping experience seamless and secure. Below are the details regarding payment methods, troubleshooting tips, and related policies:
Accepted Payment Methods
We accept a variety of payment options for your convenience:
Online Payments: Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal.
Cash on Delivery (COD): Available exclusively for customers in Saudi Arabia and the UAE (see COD section for more details).
Common Payment Issues
Payment Failures and Troubleshooting
If your payment fails despite entering correct information, it may be due to issues like browser incompatibility, cached data, or unstable internet connection. We recommend the following steps to resolve the issue:
Start by switching to a different browser or device:
Sometimes, browser-specific issues can interfere with the payment process.
If the issue persists, try these troubleshooting steps:
1. Ensure your browser is up-to-date.
2. Clear your browser’s cache and cookies, then reload the page.
3. Disable all browser extensions and try again.
4. Check your internet connection for stability.
If none of the above solutions work:
Contact our customer service team for further assistance.
Alternatively, reach out to your payment provider or platform (e.g., PayPal, Apple Pay) for additional support.
We’re here to help ensure a smooth payment process. Don’t hesitate to contact us if you need further assistance!
Apple Pay Availability
Apple Pay is fully supported only on the Safari browser. If you are using Chrome or another browser, the Apple Pay option will not appear. We recommend switching to Safari for a smoother checkout experience.
Cash on Delivery (COD)
Eligibility:
COD is available for orders totaling 300 SAR/AED or more. If your order amount is below this threshold, the COD option will not appear during checkout.
Order Confirmation:
Your COD order is confirmed only after phone number verification using a code sent via SMS. If you do not receive the verification code, contact our customer service team via WhatsApp for assistance.
Returns & Refunds for COD Orders:
Refunds for COD purchases are issued as gift cards of equivalent value, which can be used for future purchases. COD refunds cannot be converted to cash.
Need Assistance?
If you have any questions about payment, feel free to contact us via the floating customer service button at the bottom of our website to chat with our online support team on WhatsApp, or email us at care@langchaotrading.com.