You may request a return within 7 days of receiving your order, provided the following conditions are met:

• Pierced Jewelry (Earrings):
  Due to hygiene regulations, pierced jewelry cannot be tried on. Items must be returned with the tamper-proof “raia” seal intact on the packaging.
  

• Rings, Necklaces, and Bracelets:
  These items are protected by a static film or product tags. Returns will be accepted only if the protective film and tags remain attached and undamaged, and the product is in its original condition.
  

• Packaging and Accessories:
  All accompanying items—such as original packaging, velvet pouches, resealable bags, and complimentary accessories (e.g., silver polishing cloths)—must be returned in clean, unopened, and undamaged condition.

Returns will not be processed if:

• The tamper-proof seal on the packaging has been broken.
• The protective film or product tags have been removed or show signs of damage.
• Any part of the packaging or accessories is missing, opened, or damaged.

If the return does not meet these standards, the refund request will be declined, and the product will not be returned to the customer.

In some exceptional cases, at our sole discretion, partial or full refunds may be issued, even if the return does not meet all the above criteria.

To initiate a return:

1. Verify Eligibility: Confirm that the item meets the return criteria listed above.

2. Submit a Request: Go to the Return & Refund section on our website and log in with your order details (order number, email, or phone number).

3. Approval Notification: Once your request is approved, you will receive an email with a pre-paid return label.

4. Package the Item: Use the original packaging to securely pack the item. Ensure proper handling to prevent any damage during transit.

5. Shipping: Return shipping costs are determined based on the reason for return and will be confirmed at the time of approval.

6. Inspection: Upon receiving the return, our team will inspect the item. If eligible, the refund will be processed within 3–5 business days.

For returns initiated due to personal preference—such as “change of mind,” “not suitable,” or “not as expected”—the return shipping cost is borne by the customer.

If the refund causes the remaining purchase amount to fall below the free-shipping threshold, the original shipping cost will be deducted from the refund.

In other cases, the applicable return fee and method will be assessed on a case-by-case basis after inspection and confirmation by our team.

• For online payments: Refunds will be credited to the original payment method within 1–15 business days.
• For COD payments: Refunds will be issued as a gift card sent to your registered email within 24 hours of approval.

If you have any questions about our return policy or need help with the process, feel free to contact our customer service team via WhatsApp or email: care@langchaotrading.com